We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This happens because the tracking information may not be immediately reflected once Ut elit tellus, luctus nec ullamcorper mattis, pulvinar leo.

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient’s front door/porch by default, and if delivery to the door is not possible, recipients should check with their mail room, front desk, or concierge for the package. Sometimes packages may also be left with a neighbor or neighboring address. To receive updates on the whereabouts of their orders, customers should refer to their tracking information. 

Unfortunately, there are cases where unauthorized parties remove packages from their correct delivery locations, a situation commonly referred to as 

Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in the corresponding field; please pay attention to any size, word, or character limits disclosed when typing the message.

Greeting card messages are strongly encouraged because they offer customers a quick, easy way to make sure their recipients know who their gift is from.  If you realize you’ve forgotten to write a greeting card message after you’ve placed your order, simply e-mail or chat us the message you wish to include (you can always reply directly to your order confirmation e-mail/receipt), and we’ll try our best to accommodate your request.